Last updated 2026-09-26

Refunds and cancellation

Refunds

Request a full refund within 14 calendar days of a $79 Trip unlock charge or any $129 annual charge, including a renewal, by emailing support@waywardroute.com from your account email with the purchase date. You do not need to give a reason. We refund to the original payment method through Stripe; your bank determines when the credit appears. A refund of an annual charge also ends that paid annual period and stops its renewal. If your paid plan or PDF fails to arrive or has a material service problem after 14 days, contact us so we can fix it or arrange an appropriate refund. These terms do not limit any additional rights under applicable law.

Cancel an annual plan

Sign in, open Account → Manage billing, and cancel in the Stripe customer portal before the renewal date shown there. Your annual access continues until the end of the paid period, and you will not be charged for another year. You can also request cancellation by emailing support@waywardroute.com. If the portal is unavailable, we will treat the time we receive your email as your cancellation request and refund a renewal charged after that request. There is no cancellation fee and no partial refund for unused time after the 14-day refund window, except for a service problem or when law requires one.

The $79 Trip unlock is a one-time purchase with no subscription to cancel. Canceling annual billing does not erase trips already unlocked; deleting an account is a separate privacy request.

Questions? Email support@waywardroute.com.